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Qualtrics Stories - Page 8

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The key to success for financial services organisations
Fintech

The key to success for financial services organisations

Research shows that Australian and New Zealand banks need to focus on customer experience and employee engagement for growth.

By Sam Worthington • 2 min read • Wed, 17th Aug 2016
Six tips for developing successful voice of customer programs
Customer Relationship Management

Six tips for developing successful voice of customer programs

Customer experience will be more important than price and product as key brand differentiators, according to a report by Walker Information.

By Sara Barker • 3 min read • Mon, 15th Aug 2016
Employee engagement surveys crucial to organisational change
Qualtrics

Employee engagement surveys crucial to organisational change

Employee engagement surveys are one of the crucial drivers in delivering and enhancing employee engagement programs, according to Qualtrics.

By Sara Barker • 2 min read • Wed, 6th Jul 2016
The best customer feedback channels - and how to pick them
Customer Relationship Management

The best customer feedback channels - and how to pick them

Choosing the right customer feedback channel is crucial for the success of Voice of Customer programmes, says Qualtrics.

By Sam Worthington • 3 min read • Tue, 28th Jun 2016
Aussie Govt should make better use of survey data
Data Analytics

Aussie Govt should make better use of survey data

The Government could do well to make better use of survey data from the public in order to gain a better understanding of people's needs and wants.

By Shannon Williams • 3 min read • Tue, 28th Jun 2016
Employee engagement the secret to business success
Data Analytics

Employee engagement the secret to business success

Investing in employee engagement is crucial for success, says survey by Qualtrics. Regular pulse surveys are key.

By Catherine Knowles • 3 min read • Fri, 3rd Jun 2016
Integrating customer experience + employee engagement programs crucial
Customer Relationship Management

Integrating customer experience + employee engagement programs crucial

Blending employee and client feedback boosts satisfaction, Qualtrics reveals, urging companies to adopt a united approach for loyalty.

By Shannon Williams • 3 min read • Tue, 17th May 2016
How to get a slice of the millennial money pie
Qualtrics

How to get a slice of the millennial money pie

Industry experts predict millennial consumers will spend $200 billion a year by 2017. Here are five key strategies for marketing to this group.

By Shannon Williams • 4 min read • Fri, 22nd Apr 2016
Business rushing CX programs, says Qualtrics
Customer Relationship Management

Business rushing CX programs, says Qualtrics

Qualtrics warns businesses are hastily launching CX initiatives without strategic alignment for true customer-centric cultures.

By Shannon Williams • 3 min read • Tue, 19th Apr 2016
Have you heard? Customer experience is where it's at
Customer Relationship Management

Have you heard? Customer experience is where it's at

Companies must champion customer experience to prevail, says Qualtrics MD Bill McMurray, outlining a vital six-step strategy for success.

By Catherine Knowles • 3 min read • Tue, 22nd Mar 2016
Data analytics, mobility and cloud accelerating business decisions
Data Analytics

Data analytics, mobility and cloud accelerating business decisions

The evolution of mobility, data analytics and cloud computing is revolutionizing market research, says Qualtrics.

By Shannon Williams • 2 min read • Wed, 2nd Mar 2016
How do tech CEOs really view gender diversity?
Qualtrics

How do tech CEOs really view gender diversity?

Study sheds light on tech CEOs' struggle to diversify boardrooms, despite recognising its value for company performance.

By Shannon Williams • 3 min read • Fri, 26th Feb 2016
Employees are the heart of your business, but are they happy?
Data Analytics

Employees are the heart of your business, but are they happy?

Employee engagement is crucial for business success, says Qualtrics. Here are seven steps to create an effective employee engagement survey.

By Catherine Knowles • 3 min read • Tue, 9th Feb 2016
Analytics not enough, according to expert
Data Analytics

Analytics not enough, according to expert

Organisations failing to tap full potential of data, says Qualtrics. Companies need to understand 'why' data is collected.

By Shannon Williams • 4 min read • Tue, 19th Jan 2016

Stories from Other Regions

Qualtrics stories

Qualtrics and iModerate partner to deliver more data insight
Qualtrics

Qualtrics and iModerate partner to deliver more data insight

Qualtrics has entered into a partnership with insights firm iModerate in a move the hopes to deliver better data insights to organisations.

By Shannon Williams • 2 min read • Thu, 14th Apr 2016
More organisations adopting 360-degree assessment reviews
Qualtrics

More organisations adopting 360-degree assessment reviews

Preparing employees for 360-degree assessment is vital, says Qualtrics. It recommends six ways to do this effectively.

By Shannon Williams • 3 min read • Wed, 13th Apr 2016
Aussies in it for the money
Productivity

Aussies in it for the money

A new survey has found salary as the top consideration for Australians when looking for work. Interestingly, Aussies are also the least productive.

By Shannon Williams • 4 min read • Tue, 22nd Mar 2016